Pahio at Kauai Beach Villas Interval Owners Association (KBV) Management Change to Grand Pacific Resort Management (GPRM)

Question & Answers (Q&A)

Question 1:  Why did the Board decide to change to Grand Pacific Management (GPRM)?

Answer 1:  The Board sees a great opportunity to revitalize the Ohana spirit that once made Pahio resorts great.  As a management company, GPRM is very focused on enhancing your ownership experience as well as reigniting our unique culture at KBV.  Also, GPRM will focus on improving the financial position of the Association with a vibrant owner engagement strategy designed to increase Owner satisfaction.  Additionally GPRM will implement their expertise to monetize non-performing inventory through rental and resale’s.  GPRM also places a high degree of importance on Associate satisfaction and invests in their employees through on-going training, individual development and Associate led feedback.

Question 2: Does GPRM have experience with transitions and/or managing other resorts in Kauai?

Answer 2: Yes, in fact GPRM has exhibited proven results increasing Owner and Associate satisfaction, improving financial performance and orchestrating a successful transition of another beautiful Pahio resort, the Makai Club.  Additionally, GPRM manages the Hanalei Bay Resort also located in Princeville.

Question 3: I’m not familiar with GPRM, can you tell me about the company?

Answer 3:  Headquartered in Carlsbad, CA, Grand Pacific Resort Management is an award-winning timeshare management company that has earned a reputation as a stable, successful and innovative organization with a strong commitment to excellence.  GPRM manages resorts in California, has a strong presence in Hawaii, and has been serving timeshare associations for the past 25 years.  GPRM provides full service management including resort operations, purchasing, professional and legal administration.  They provide Grand Pacific Vacations Services which encompasses reservations, assistance and education on exchanging and use options, both at your resort, through RCI and Grand Pacific Exchange.  GPVS will also help you book rentals when traveling outside of your timeshare week(s) using ResorTime, a network of timeshare resorts they have partnered with on a rental basis.  GPRM listens to the specific challenges and goals of each Association and then works closely with Board Members and Owners to address those concerns in a way that will honor the unique characteristics of KBV by drawing on decades of experience.  Their high-touch service culture, thoughtful communication, and rich Owner benefits exceed expectations, leading to higher Owner retention, fewer delinquencies, and improved Owner satisfaction scores.  GPRM provides detailed financial reporting on a monthly, quarterly, and annual basis.  They also work with Board Members to develop a long-term financial plan that optimizes revenue streams and minimizes costs.  GPRM has expertise in construction, development and project management and passes that expertise on to the Association through better quality construction and project cost savings.  GPRM is committed to the overall health of the timeshare industry, as evidenced by their extensive involvement with the American Resort Development Association (ARDA). They are proactive in seeking solutions not only for our resorts but also for the industry as a whole.  GPRM’s management team includes several Registered Resort Professionals, Associated Resort Professionals, ARDA LEAPS graduates, and industry committee members.  Their commitment is getting the attention of industry peers.  Every year, ARDA and Perspective Magazine recognize the timeshare industry’s top performers at their national conventions.  GPRM associates were honored with 22 awards in 2015.  Randy Chapin, general manager of Carlsbad Inn Beach Resort, won the coveted ARDA Circle of Excellence Spirit of Hospitality Award.  Grand Pacific Vacation Services won Perspective Magazine’s Best Team Award for its commitment to Owner services.

Question 4: Will GPRM provide our Association any new benefits?

Answer 4: Grand Pacific Resorts Owners enjoy more than a typical week of vacation once every 12 months.  They enjoy exclusive benefits that make their ownership valuable year round.  In addition to affiliation with RCI and Interval International, they offer Grand Pacific Exchange (GPX), an internal exchange program exclusively for Grand Pacific Resorts Owners.  GPX gives Owners the option to explore destinations, both international and domestic, without having to deposit their use week(s) beforehand. There is no annual membership fee for GPX.  Other owner benefits include: Exclusive nightly rental rates at more than 1,000 resorts through ResorTime, Rental services for owners who are unable to use their week(s), Bonus Time at each owner’s home resort, Resort amenities at below retail price through Grand Opportunity.  For details about these benefits, please visit https://grandpacificresorts.com/owners-community/benefits/. 

Question 5: Will the current employees (associates) be terminated?

Answer 5: Absolutely not.  GPRM has committed to hiring all Associates currently employed at KBV.  Additionally, GPRM will assure each Associate maintains his/her tenure for purposes of benefit calculation.  GPRM is committed to providing a healthy and friendly work environment.

Question 6: I’m a Wyndham points Owner, how does this change affect my future travel?

Answer 6: The transition in Management will in no way change your current affiliation with Wyndham.  As a Wyndham Points Owner, you will continue to work through Wyndham to secure your ownership use week and otherwise coordinate vacation travel.  For more information regarding travel with Wyndham Points, Log onto http://www.wyndhamworldwide.com/ or call 866-523-8477.  If you are a Club Wyndham Plus Owner continue to call 800-251-8736 for travel assistance.

Question 7: GPRM sounds like they offer a lot of benefits to the KBV, will they cost us more?

Answer 7: Absolutely not; in fact GPRM has been very successful at their other managed resorts in both reducing delinquencies as well as offsetting delinquent accounts with rental income.  This is crucial to the future financial health of our Association.  In addition, the new Owner benefits you will receive from GPRM don’t result in any new fees.